Terms and Conditions
2. What We collect and how and why We collect it2.1
Kinds of Personal and Business Information that We collect and hold We collect a variety of information about Users and their businesses, including names, addresses, financial performance details, customer lists, supplier lists, employee and contractor details and any other data that Users may enter into their business’ accounting software (Personal and Business Information).2.2
How We collect and hold Personal and Business Information We may collect Personal and Business Information about Users and potential members via Our Website. We endeavour to collect Personal and Business Information about an individual only from that individual or an authorised representative. Information We obtain from third parties or publicly available sources is limited to circumstances where the person has consented.2.3
Purpose of collection and use We collect, hold, use and discloses Personal and Business Information to deliver and improve the services We provide to Our Users. Generally, Users are only obliged to provide Us with information necessary for Us to provide services to them. However, if Users do not provide Us with certain types of Personal and Business Information they may be unable to enjoy the full benefits of the Service or use of some aspects of Our Website.
3. Transfer and storage of Personal and Business Information3.1
Transfer of Personal and Business Information Personal and Business Information We collect may be accessed by employees and contractors of service providers who We engaged to provide services to Us. Personal and Business Information contained in a record may be transferred and held in countries other than including, but not limited to Singapore, Australia and the USA. We take reasonable steps to ensure that parties that provide Us with necessary services for website hosting and database administration services act in accordance with standard country based privacy principles and have signed undertakings for their staff relating to confidentiality. We also use only recognised service providers who use enterprise level software with up to date SSL Encryption.3.2
Removal of Personal and Business Information Unless otherwise required by Law, we only retain your Personal and Business Information for as long as You are a party to Our Subscription Agreement. Upon cancellation of Your Subscription We will store Your Personal and Business Information for a period of thirty (30) days’ and upon expiration of this period, it is erased.3.3
Performance Metrics Notwithstanding the above, We will store and utilise Your business performance metrics (BPM), as calculated by Us as we see fit. BPMs are anonymous and cannot be traced back to You or Your Personal and Business Information.
4. Access, correction and complaints4.1
Accessing Personal and Business Information about You If You are a User and would like to access or correct Personal and Business Information that We hold about You, please contact:The Privacy Officer volqezag.com 10 Clifton St Bentleigh East, Vic. 3165 Australia Email: firstname.lastname@example.org You will need to identify Yourself to Our reasonable satisfaction before We will provide You with Personal and Business Information about an individual which We may or may not have in Our possession.
- Strictly necessary cookies.These are required for the operation of the Website. They include, for example, cookies that enable You to log into secure areas of the Website. They do not gather information about You that could be used for marketing purposes or remembering where You have been on the Internet.
- Analytical/performance cookies.These allow Us to collect information about how You use the Website, such as, how You move around the Website and whether you experience any errors. These cookies do not collect any information that could identify You; all of the information collected is anonymous and is used only to help Us improve the way the Website works, understand what interests Our users, and measure how effective Our advertising is.
- Functionality cookies.These are used to recognise You when You return to the Website. They enable Us to personalise Our Content for You, greet You by name, remember Your preferences, and improve Your visit.
6. US Customers6.1
Personally Identifiable Information We collect the following information about Users (Personally Identifiable Information or PII): Name and one or more email addresses.6.2
Use of Personally Identifiable Information We use PII as is stated in Clauses 2 and 3, above, with respect to the use of Personal and Business Information. We do not make PII available to third parties.6.3
Browser “Do Not Track” Signals We do not honor or react to “Do Not Track” requests. This is because: a. We do not share Your PII with third parties. b. The PII we do collect is only used to communicate with You, or to improve Your experience in using the Website.
7. Australian Customers7.1
We endeavour to comply with the Australian Privacy Principles (APP’s) as contained in the Privacy Act 1988 (Cth) (Act) (Law).7.2
Complaints procedure We provide a service orientated business. Therefore, if You have a complaint about Our collection or use of Personal and Business Information pertaining to You, then We would ask You to contact Our Privacy Officer at first instance. If after investigating Your complaint and reporting to You about an alleged breach of the Australian Privacy Principles and reporting the results of Our investigations to You, You are not satisfied then We would ask that You consult:
The Australian Information Privacy Commissioner GPO Box 5218 Sydney NSW 2001 Telephone: 1300 363 992 Email: email@example.com A complaint form can be found at: https://forms.business.gov.au/aba/oaic/privacy-complaint-/